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Suppose your employees and customers have the best support system to resolve any technical quickly and effectively. Wouldn’t that make a big difference in your business’s efficiency and customer satisfaction? A back office IT help desk is that support system from which your business can benefit greatly.
BACK OFFICE IT HELP DESK
Run your day-to-day IT operations smoothly and efficiently
The IT help desk support system that makes all the differences in your business
Increased Efficiency
By having a centralized support system for technical support, the back-office IT help desk services can help your company streamline its operations and increase efficiency. IT help desk services can reduce costs and improve the overall performance of your business.
Improved customer satisfaction
Providing customers with prompt and effective IT help desk support services can improve their overall satisfaction with the company and increase customer loyalty.
Cybersecurity
With the increasing threat of cyber attacks, having a back-office IT help desk services in place can help ensure that your company’s network and systems are well protected from potential security breaches.
Data Management
The back-office IT help desk support services can help the IT company manage and organize its data, ensuring that sensitive information is protected and easily accessible.
Pathway’s Back Office IT Help Desk support services for the smooth sailing of your business.
Pathway offers exceptional back office IT help desk services that enable businesses to focus on their core strengths, leading to revenue growth and increased productivity. Our team of professional experts provides comprehensive IT help desk services, taking care of all IT-related tasks, such as routine service delivery support, infrastructure management, end-user computing, server administration, printer maintenance, and cloud access. By outsourcing these responsibilities, your business can reduce the strain on its existing IT resources.
Complete Quality Management System with Standard Operating Procedures
At Pathway, we have a complete system in place to ensure the quality of our services. This includes standard operating procedures, which help us consistently provide excellent service. We also have a system to capture transactions, whether they come through voice, email, or screen and keep an eye on everything. This helps us ensure everything is running smoothly and provide training to ensure everyone is up-to-date. With our scorecards, we can see how we’re doing and make improvements with training.
ITSM/Ticketing
Pathway offers you the choice of our ITIL-compliant ITSM or integration with your existing ITSM solution. This way, you can ensure that all your IT service requests are managed efficiently and effectively. Whether you choose our solution or integrate yours, you can trust us to provide you with a seamless and effective ITSM solution.
Smooth Onboarding Process
We have a manager dedicated to you who will guide you through the entire onboarding process. They will create a detailed blueprint and migration plan and provide you with continuous reports and updates. We ensure that your transition to our company will be smooth and seamless.
Remote Support
With our remote access and control tools, you can get the support you need from anywhere, anytime. Our knowledge base is packed with information to help you resolve any issues quickly and efficiently. We also use workforce management and automation to streamline our processes and ensure everything runs smoothly.
Change Management
Our formal and controlled change management process ensures that every change is implemented smoothly and efficiently. Our team will also provide full documentation so that you always have a record of what was done and when.
Regular Reports and Meetings
Pathway offers you on-demand and scheduled reports, as well as weekly updates and meetings. This way, you can stay up-to-date on the progress of your business and make informed decisions.
