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We keep the start-up atmosphere alive, with managers and team members working closely together to innovate on every level. We’re about building a strong family — a family that helps and supports other employees in times of need and with moving forward in their careers.
WE'RE HIRING | PATHWAY COMMUNICATIONS
We’re hiring.
Great people are the heart of our company. There is always something new to work on at Pathway. You will never be doing the same thing for too long. New opportunities and challenges are always around the corner. Join us for a challenging career with room for growth in technology, sales, support and more.
SEE OUR OPENINGSPATHWAY COMMUNICATIONS
Our culture
PATHWAY COMMUNICATIONS
Our beliefs
Building a strong team involves openness, diversity, skill and the right attitude. Skill and customer focus, with a bit of experience thrown in, are what we’re looking for.
Some of the best ideas come from newcomers, especially new graduates, who help us learn and raise our business to new heights. It’s all about empowering our team and bringing fresh approaches to the table to meet ever changing market demands.
WHY JOIN PATHWAY?
Build your career and have fun
Great benefits
Enjoy a competitive salary, health benefits, and employee recognition. Park for free and feel at home in our roomy office.
Career advancement
Just starting out? Get every opportunity to explore your career and move up the ranks.
Family atmosphere
Join the Pathway family to see what it’s like to work with people who care about each other’s well-being and happiness.
Learn the ropes
Train with the best and get access to the newest and most awesome technology in the industry.
OUR OFFICE
Working at Pathway is more than just the weekly grind
- Birthday celebrations
- Work anniversaries
- Potlucks
- BBQs
- Halloween costume party
- Christmas party
- Bring your kids to work day
- Ping pong & other activities
- Summer picnics
- Corporate events
- Corporate lunches
- Fresh coffee and tea
- Annual employee recognition
- Fun team building activities
- Fun themed dress codes
- Casual Fridays
WE'RE HIRING
Current Openings
Technology and Operations
Service Desk Representative
FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A SERVICE DESK REPRESENTATIVE
TECHNICAL SUPPORT REPRESENTATIVE
English and Bilingual
Toronto, Montreal
Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Technical Service Desk Representatives to join its growing team in Markham, Ontario and Montreal. As a Service Desk Representative, you will join a close-knit, specialty unit which provides 24/7 technical support to gas station operators for one of Canada’s largest trans-national oil and gas companies.
Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access software. They meet all quality SLAs such as first-call resolution, handle time and documentation.
If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.
Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.
SCOPE OF WORK
Technical support of equipment, systems and applications, such as:
- Microsoft desktop and server operating systems;
- Desktop applications; email and browsers; printers, fax, VPN clients;
- Site communication and connectivity equipment such as routers;
- Specialty fuel and gas station devices, applications and systems for point of sale, card payment processing and fuel dispensing.
Pathway will provide extensive training on specialty equipment and applications.
DUTIES
Inbound technical support duties:
- Fulfill service requests for assets and services (part replacements, on-site repairs).
- Use prescribed SOPs, scripts and tools to troubleshoot and resolve problems with hardware, software, applications and services.
- Dispatch Field Technicians and follow-up on field and site related issues.
- Document and update all interactions in a state-of-the-art ITSM
- Meet all performance standards for quality, work volume and productivity.
REQUIREMENTS
Education and training
IT diploma or certification(s) such as MCSA, CCNA, ITILv4 OR extensive hands-on technical call centre experience.
Knowledge, experience
- Three years’ past experience in a technology contact centre or IT service desk;/li>
- Hands on level 1 trouble shooting of MS operating systems, desktop applications and devices;
- Use of ITSMs (ticketing systems)
- Experience supporting POS, payment processing and oil and gas systems would be an advantage.
Skills
- Able to follow and use scripts and prescribed operating procedures.
- Excellent customer service, oral and written communications skills
- Analytical and problem-solving skills to deal with technical problems.
Other
- Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays.
- CPIC clearance and strict adherence to PCI standards
Salary:
- English: $18.50 CAD per hour
- Bilingual in French: $23 CAD per hour
HOW TO APPLY
Apply with your resume, with details of relevant education, and certifications.
The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.
We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.
APPLY FOR THIS POSITION
Bilingual (French & English) Service Desk Agent
FAST-TRACK YOUR CAREER WITH PATHWAY COMMUNICATIONS WE’RE LOOKING FOR A BILINGUAL (French and English) SERVICE DESK AGENT
POSITION SUMMARY
Pathway Communications is a leader in technology management solutions and counts some of Canada’s best brands as its clients. We are looking for highly motivated Bilingual Service Desk Representative Representatives to join our fast-growing Sales Team.
Our leading clients in Gas and Health industries has an exciting opportunity for an individual who is has strong customer service skills and is solutions oriented. The selected candidate will provide 1st and 2nd level technical Desktop support to users through incident management by phone, email and chat.
The Service Desk Technician will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised.
We’ll help you build your career with extensive training on specialty equipment and applications and growth opportunities!
This job requires working in variable and rotating shifts.
What you will be doing
- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems
- Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
- Assign requests or incidents to appropriate queues for follow up
- Document and update all interactions in a state-of-the-art ITSM
- Maintains ticket queues by actively communicating with customers and peers.
- Escalates and coordinates with 2nd level support to resolve problems if necessary.
- Responsible for meeting Service Desk Service Level Agreement and metrics
MUST HAVE SKILLS/REQUIREMENT
- IT diploma or certification(s) such as MCSA, CCNA, ITILv4 OR extensive hands-on technical call centre experience.
- 3 years’ past experience in a technology contact center or IT service desk;
- Hands on level 1 trouble shooting of MS operating systems, desktop applications and devices.
- Use of ITSMs (ticketing systems)
- Able to follow and use scripts and prescribed operating procedures.
SOFT SKILLS: (IS THIS YOU?)
- Excellent customer service, oral and written communications skills in English and French
- Ability to work well under pressure while demonstrating strong professionalism
- Collaborate closely with the team, while also being capable of holding themselves accountable to meet individual deadlines without hand holding
MANDATORY CHECK
- CPIC clearance and strict adherence to PCI standards
HOW TO APPLY
- Apply with your resume, with details of relevant education, and certifications.
- The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.
- We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms.
- Job Type: Full-time
- Salary: per hour (Bilingual in French and English)
APPLY FOR THIS POSITION
Engineering
No openings
Engineering
Sales and Marketing
Sales Executive
Job Description
Pathway Communications is a leader in technology management solutions and counts some of Canada’s best brands as its clients. We are looking for a highly motivated Sales Executive to join our fast-growing Sales Team.
We’ll help you build your career in Sales while you collaborate with a diverse team of talented individuals who successfully identify and contact prospects, build healthy pipelines, and manage the sales cycle from proposals to contracts.
The ideal candidate would be an experienced hunter who has a passion for sales, razor-sharp attention to detail, an analytical mind, and the ability to execute and optimize multiple campaigns for multiple clients.
What you will be doing
- Build your book of business through cold calling, face-to-face meetings, networking, and closing new deals.
- Increase net new customers and cross-sell into the current customer base.
- Execute sales plan, develop a healthy pipeline, and achieve sales goals and quotas
- Manage key client relationships and build strong associations with partners
- Maintain proper cadence and volume of prospecting and other sales activities to meet and exceed targets
- Coordinate sales presentations, proposals, and RFP responses.
- Contribute to creating compelling proposals designed to meet client needs and requirements; participate in persuasive customer presentations to close sales.
- Work with marketing to improve product positioning and pre-empt objections through incisive sales collateral
- Build and fortify effective partnerships with clients to maximize their uptake of various solutions offered by Pathway.
- Continually improve and upgrade technical, market, and product knowledge to be able to craft innovative solutions for potential clients
Must-have qualifications
- At least 5 years of experience in selling Technical Solutions.
- Proven success in hunting; has validated skills in cold calling and prospecting
- Post-Secondary / University Degree with sales and technical training related to managed IT services.
- Strong technical understanding of IT products and services
- Experienced in preparing, writing, and making sales presentations and proposals in concert with Sales Engineers and Technical Writers.
- Candidates who can speak fluently in English & French language are preferred.
Skills
- Enjoys working in a fast-paced ever-changing work environment
- Ability to work well under pressure while demonstrating strong professionalism
- Collaborate closely with the team, while also being capable of holding themselves accountable to meet individual deadlines without handholding
What we offer
- Base salary with the opportunity to earn bonuses based on performance; proportionate to relevant experience and background
- Excellent medical, dental, and benefits plans
- Internal career advancement opportunities
- Healthy work-life balance
Other
- Candidates legally authorized to work in Canada and are eligible to work a minimum of 37.5 hours per week can only apply for this position.
How to apply
If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: “Sales Executive”, including details of qualifications and training, work experience, and why you feel this would be a suitable position for you at recruitment@corp.pathcom.com
We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals at this time.
The Pathway Group is an equal-opportunity employer and is committed to creating a diverse and inclusive environment for everyone.. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other status protected by Ontario Human Rights Code. If accommodation is needed, please mention this in your application. All qualified candidates are encouraged to apply.
Job Type: Full-time, Permanent
Work Arrangement: On-site
