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How to share a concern with Pathway
At Pathway, we take pride in delivering excellent customer service—and we’re always looking for ways to improve. Your feedback plays a vital role in helping us serve you better. That’s why we’ve created a straightforward process for you to share your concerns or suggestions.
| Step 1 | Contact our support | If you notice an issue, please reach out to us as soon as possible. Call: 416-214-6363 ext. 2801 Email: corp@pathcom.com Our customer service agents are available 24/7 and will work with you to resolve the issue promptly. |
| Step 2 | Escalate to a supervisor | If you need further assistance, you can request to escalate the matter to a supervisor. If available, they will take your call immediately and outline the next steps. If not, they will respond within two business days. |
| Step 3 | Escalate to customer care | If your concern remains unresolved, you may escalate it to our Customer Care team. In many cases, our staff will initiate this step automatically depending on the nature of your issue. You can also reach out directly: |
| Step 4 | Contact the Commission for Complaints for Telecom-Television Services (CCTS) | The CCTS is an independent organization that helps resolve complaints from consumers and small businesses about telecom and TV services, free of charge. Before contacting the CCTS, please ensure you’ve attempted to resolve the issue directly with us. If you’re still unsatisfied, CCTS may be able to assist. Website: www.ccts-cprst.ca |
