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BridgeWave Communications chooses Pathway Communications Technical Contact Centre Solutions to elevate its customer experience worldwide
Markham, Ont., Canada – June 15, 2020 – Pathway Communications, one of the leading service providers of Managed IT Services and Technical Contact Centre Solutions, is pleased to announce that BridgeWave Communications, a market leader, and pioneer in wireless connectivity and backhaul systems, chose Pathway’s Technical Customer Support Services to enhance its customer service operations globally.
BridgeWave Communications, now a part of REMEC Broadband Wireless Networks LLC and serving operators, carriers, service providers, governments, and private enterprises worldwide, selected Pathway to handle technical triage through email response and inbound call handling services. Delivering world-class customer support remains BridgeWave’s primary goal and Pathway is successfully able to fulfill this commitment by offering technical assistance to its customers within the given SLAs.
“Supporting our customers and distribution partners with a superior level of customer service is what sets BridgeWave apart in a highly dynamic environment. Overall, I have been extremely impressed with Pathway Communications. The company, leadership team, and the quality and enthusiasm of their technical support agents is a welcome change that has more than paid off for BridgeWave. Our customer’s experience with Pathway’s technical support team has been incredible,” says Dave Newman, President, BridgeWave Communications.
Sunil Jagasia, Chief Operating Officer at Pathway Communications says,” We are excited to be the technical support backbone of BridgeWave’s operations with Pathway’s technical contact centre solutions as the foundation for its outstanding customer experience. BridgeWave is associated with Pathway, an organization having industry experience in Managed IT and Contact Centre for more than 25 years. With an ongoing relationship for the past five years, BridgeWave renewed the partnership with Pathway, intending to make the customer experience a competitive advantage.”
With the highest industry certifications and compliance, Pathway specializes in managing and delivering the best customer experience for technical products and performs no other administrative or outbound call center tasks. Their dedicated focus and expertise as an IT solutions provider have allowed them to hone the skills, tools, processes, and systems to deliver outstanding and highly cost-efficient technical support services.
About Pathway Communications (www.pathcom.com)
Established in 1995, Pathway Communications (“Pathway”) is part of the Pathway Group of Companies, a leading provider of technology management services, including its Tier-III data centre, contact centres, and security and cloud services. Pathway offers the industry’s most integrated portfolio of infrastructure and application hosting, management, and support services. Possessing certifications from ISO to PCI, Pathway hosts and manage high-performance and high-value environments in industries ranging from energy to insurance, non-profits, healthcare, logistics, and finance. The Pathway Group consists of Pathway Communications, CiteNet Internet, NetPulse Services, and Teliuvo.
The Pathway Group serves clients internationally representing a wide range of industries and public sector organizations. These services are customized to each client’s specific service management, data centre, connectivity, and communications functions with an emphasis on availability, security, redundancies, continuous improvement, and customer care.
MEDIA CONTACT: Pathway Marketing Team, 416-214-6363, marketing@pathcom.com
About BridgeWave Communications(www.bridgewave.com)
BridgeWave Communications provides high-capacity microwave and millimeter wave backhaul and wireless connectivity solutions to operators, carriers, service providers, governments, and private enterprises. The company’s innovative solutions have been entrusted by customers to enable highly reliable and secure, high capacity, gigabit connectivity while reducing operating costs relative to fiber. Founded in 1999, BridgeWave is headquartered in San Diego, California. It is now a part of REMEC Broadband Wireless Networks LLC, which has designed, manufactured, and shipped over 1,000,000 radios to customers worldwide.
